At Semaglutide MedShip, we aim to handle cancellation, refund, and delivery-related concerns fairly and transparently.

This Refund & Cancellation Policy explains when an order may be cancelled, when a refund may be approved, and the conditions that apply to returns, failed deliveries, damaged shipments, or order-related disputes.

1. Order Cancellation by Customer

Customers may request cancellation of an order before the order has been confirmed for dispatch, packed for shipping, or handed over to the courier or logistics provider.

Once an order has entered processing, packaging, dispatch preparation, or shipping stages, cancellation may no longer be possible.

Cancellation requests should be sent as early as possible using the contact details provided on the website.

2. Order Cancellation by Us

We reserve the right to cancel, reject, hold, or delay any order due to stock unavailability, pricing errors, verification issues, documentation concerns, destination restrictions, regulatory concerns, suspicious activity, or operational limitations.

If we cancel an eligible paid order from our side before successful delivery, the customer will generally be entitled to an applicable refund subject to payment verification and processing rules.

3. Refund Eligibility

Refunds may be considered in situations such as:

• The order was cancelled by us before dispatch or delivery.
• The customer was charged but the order could not be fulfilled due to stock or operational issues.
• The product was lost in transit, subject to shipment investigation and carrier confirmation.
• The customer received a damaged item, wrong item, or materially defective item, subject to timely reporting and verification.
• The order qualifies under any specific written delivery, replacement, or money-back commitment made for that transaction.

4. Non-Refundable Situations

Refunds may not be available in the following circumstances unless otherwise required by applicable law:

• The customer provides an incorrect shipping address, phone number, or incomplete delivery details.
• Delivery fails because the customer is unavailable, refuses the shipment without valid reason, or does not complete required documentation.
• The package is delayed due to customs review, local regulations, or issues outside our direct control.
• The product has been used, altered, opened, or handled in a way that makes return or verification impractical, especially for health-related goods.
• The issue is reported too late for proper investigation or verification.

5. Return Conditions

Due to the nature of pharmaceutical, healthcare, and related products, physical returns may be restricted, limited, or not accepted in many cases unless the return is specifically approved.

If a return is authorized, the product may need to remain unused, sealed where applicable, and accompanied by invoice details, batch details, photographs, and original packaging evidence.

Any approved return request may remain subject to inspection and verification before a refund, replacement, or reshipment decision is made.

6. Damaged, Wrong, or Missing Products

If you receive a damaged, incorrect, incomplete, or missing order, you should contact us promptly with your order number, clear photographs of the received package, and a description of the issue.

Claims of this nature may require verification with internal records, shipping documents, or courier details before approval.

If the claim is validated, we may choose to offer a replacement, reshipment, store adjustment, or refund depending on the case and product type.

7. Refund Process

Approved refunds will be initiated using the original payment method where reasonably possible, or by another suitable method communicated to the customer.

Refund completion time may vary depending on payment gateway processing, banking channels, internal verification, and transaction method.

8. Refund Timeframe

Once a refund request has been approved and any required verification is complete, the refund is generally processed within a reasonable business period.

Actual credit timing may vary depending on the payment method, verification process, and banking system.

Any communicated refund timeline should be treated as an estimate unless specifically guaranteed in writing.

9. Money-Back Assurance

Eligible order issues will be reviewed fairly and resolved through refund, replacement, or reshipment where justified based on the facts of the case.

This approach helps ensure balanced resolution while maintaining operational and compliance requirements.

10. Chargebacks and Disputes

If a customer has a concern about an order, they should contact our support team first so that we can review the matter and try to resolve it directly.

Improper chargebacks or payment disputes raised without first attempting resolution may affect future service eligibility and may require submission of order and delivery records during investigation.

11. Policy Changes

We may update this Refund & Cancellation Policy from time to time to reflect operational changes, payment practices, legal requirements, or business process updates.

The updated version posted on this page will apply to future orders and website use unless otherwise stated.

12. Contact Us

For cancellation, refund, or return-related assistance, please contact us:

• Company Name: Semaglutide MedShip
• Email: contact@semaglutidemedship.com
• Phone: +91 915-705-7042
• Location: Mumbai, India